Frequently Asked Questions

01 · PURCHASES

My purchase is missing. How do I restore it?

Tap Restore Purchases in the Shop. On a new device, use both the same store account used for the purchase and the same game sign-in account that holds your progress.

If the item is still missing, email support@luckboxer.com with your in-game nickname and order number or receipt.

02 · ACCOUNT

How do I delete my account?

Delete it directly from Settings → Delete Account in the game after a two-step confirmation, or use the account deletion request page.

Successful deletion removes your service nickname, currency, progress, ranking records and mailbox and cannot be undone by you. Temporary match records and backups may remain; see retention exceptions and cleanup timing. Payment records that must be retained by law are stored separately from account data.

Deleting your account does not refund past purchases. If you need a refund, request it from the store before deleting your account.

03 · DATA

Can I continue playing on another device?

Your progress is stored on your sign-in account. Sign in on the new device with the same Google or Apple account to continue.

A different sign-in account has separate game data. Merging or transferring progress between accounts is not supported.

04 · ADS

Can I remove ads?

An active Gold Pass or Diamond Pass removes interstitial ads for the duration of the pass.

Rewarded ads that you choose to watch for stamina or another benefit remain available. They are optional reward features rather than interruptions to play.

05 · REPORT

I found a bug or need help.

Use Settings → Support in the game or email support@luckboxer.com.

Include your in-game nickname, approximate time of the issue, device model and OS version, and a screenshot or video when possible. For payment issues, also include the order number or receipt.